FAQs

⭐ Where are you located?

HAPPIPOP is based in Florida, USA!

🌙 Do you ship internationally?

Yes! I ship worldwide/anywhere that USPS currently allows.
Due to COVID-19, there are certain countries where mail service suspensions are in effect and shipping is unavailable. To view the current list of affected countries, click here.
 
Please note that any customs duties and import taxes subject to international orders are of the buyer's responsibility. All orders are marked as 'merchandise' and at full value.

⭐ I placed multiple orders--can shipping be combined?

Yes, I combine any open, in-stock orders automatically under the following conditions:

1. The orders are placed under the same store account/email address.
2. The shipping address on both/all orders are the same.

If these 2 conditions are not met, please email me with your order numbers to combine. Any excess shipping costs are refunded after your orders have been packed and processed for shipment. Orders cannot be combined if one has already been shipped.

You will receive a shipping notification email when your order ships.

🌙 Can I put my order on hold to be shipped later with a future order?

Orders holds for future order combining are not accepted.

⭐ I made a mistake with my order! How can I fix it?

Please use the contact form on my website or email me directly at happipopservice@gmail.com ASAP. Address and item quantity issues cannot be fixed after your order has been shipped.

🌙 I didn't receive an order confirmation email after placing my order?

Please double check if you had entered in your email address incorrectly, and/or check spam mail. If you find that your email was incorrect, contact me through email or contact form with your order number and/or full name used for the order + your correct email details for it to be fixed.

⭐ What is your return policy?

Returns and exchanges are not accepted; all sales are final after shipment.

If there is an issue with your order (e.g. wrong item received), please contact me as soon as possible to resolve it!

🌙 What is your processing time?

1-4 business days under normal circumstances. But during events such as shop updates or sales, processing your order may take up to 2 weeks due to a larger influx of orders that are received.

You will receive a shipping notification email when your order ships.

After being processed, orders are typically dropped off to USPS the next business day. Please allow at least 1-2 business days for tracking info to start updating past the pre-shipment phase!

⭐ How long will it take for my order to arrive?

All orders are shipped via USPS First Class with tracking by default. Shipping upgrades are available at checkout for an additional cost!

Domestic (USA)

  • USPS First Class Package: 2-5 business days after shipment.***

  • USPS Priority Mail: 2-3 business days after shipment.***

International

  • USPS First Class Mail + Insurance: varies; cheapest rate; tracking is limited for all countries. Your package will first go to a hub in the US (transit time: ~1 week), then will be processed for international shipment.*** *Comes with 90-day insurance!
→ Recommended tracking website: https://goglobalpost.com/track/
    • USPS First Class Package + Insurance: varies; complete tracking is available only for countries that participate in USPS delivery confirmation service.***
    • USPS Priority Mail: 6-10 business days after shipment.***

    For international residents, First Class delivery time may span from 7 to 30+ business days--this varies from country to country.

    Above transit times are average estimates. Actual transit times will depend on the efficiency of your local post office. Delays may occur due to holidays, weather conditions, customs holds, etc.

    ***Please anticipate potential extended delivery times and delays due to the pandemic! International residents may experience 2-3+ months transit times.

    🌙 How does insurance protect my order?

    Purchasing insurance for your order financially protects your order in the event that your package is damaged, mis-delivered, or lost in the care of the postal service. This shop is neither responsible for delivery mishandlings nor stolen parcels after packages have been transferred into the hands of USPS.

    Insurance can be purchased as part of your shipping method at checkout!

    Should a delivery issue occur with your package and it is insured, a parcel claim can be filed for you to receive a full refund. Please contact me via email regarding this; claims must be reported and filed no later than the deadlines below.

    CLAIM DEADLINES

    • DOMESTIC (USA): 20-120 calendar days*
    • INTERNATIONAL
      • First Class Mail: within 90 days
      • First Class Package, Priority Mail: 40-120 calendar days*

    *Full carrier terms and conditions can be found here.

    ⭐ My package says "delivered" but I didn't receive it? Help!

    If your tracking number says your package was delivered but you didn't receive it, please try and check the following:

    1. Your shipping address. Was the address you provided correct?
    2. Check with housemates if they had picked up your mail, and check with neighbors in the case that USPS accidentally delivered to the wrong house.
    3. If your package is not with your neighbors, please follow up with your local post office ASAP to check if they had mis-scanned your package or if there was another issue. If needed, you may open a missing mail claim with them.

    This shop is neither responsible for delivery mishandlings nor stolen parcels after packages have been transferred into the hands of USPS.

    🌙 What is the difference between standard grade, b-grade, and seconds grade pins?

    Due to the handmade nature of enamel pins, they will not be 100% perfect. Sometimes pin grades will be grouped together (e.g. "standard/b-grade") for looser grading and convenience. Each pin is inspected and graded according to the general criteria below:

    ✧ STANDARD GRADE: Best pins in the batch! Minor to no flaws (can have minor scuffs, tiny specks, shallow enamel under-fill, etc.)
    ✧ B-GRADE: Small flaws (small marks, enamel nicks, scratches, enamel under-fill, etc.)
    ✧ C-GRADE/SECONDS GRADE: Flaws more visible than B-grades (enamel under-fill, enamel paint spills, small areas of missing enamel, wrong enamel color fill, discoloration, etc.). Not too major.

    ✧ SUPER SECONDS: Obvious, major flaws, worse than regular seconds (large or multiple areas of missing enamel, very visible smudges/discoloration, major dirt marks, very wobbly back-posts, major polishing issues, etc.). Greatly discounted; usually only sold in mystery bags.

    Pin grading is subjective. Pins will vary in flaws and may be more obvious than others. They are given at random within their respective grades; requests for "good" pins will not be honored. If you are worried about receiving a pin with more obvious flaws, please consider purchasing a standard quality/b-grade pin instead!

    ⭐ Will -insert pin here- restock?

    Please see the Pin Schedule for a tentative timeline on restock/release plans!