Q: Do you ship internationally?
A: Yes! I ship worldwide from Florida, USA.
Q: I placed multiple orders right after each other, can shipping be combined?
A: Yes, I combine orders automatically as long as your orders are placed under the same store account/email, and the addresses on your orders match. If not, do email me with your order numbers to combine! Any excess shipping costs are refunded after shipment.
Q: Can I put my order on hold to be shipped later with a future order?
A: No. Holds for future order combining are no longer being accepted after June 2019. Sorry!
If you are away from home and have concerns about the arrival of your package, you may request to have your order be shipped later. Please email me to discuss this!
Q: Can you reserve pins for me?
A: No. I do not accept shop orders in advance as to keep it fair for everyone. You may place an order whenever the shop is open!
Q: I made a mistake with my order! How can I fix it?
A: Please use the contact form on my website or email me directly at firstname.lastname@example.org ASAP. Address and item quantity issues cannot be fixed after your order has been shipped.
Q: What is your processing time?
A: I always ship as soon as possible within 3 business days under normal circumstances. But during events such as shop updates or sales, shipping may now take up to 2+ weeks due to a larger influx of orders that are received.
Q: How long will it take for my order to arrive?
A: All orders are shipped via USPS First Class with tracking by default. Shipping upgrades are available at checkout for an additional cost!
USPS First Class Package: 2-5 business days after shipment.
USPS Priority Mail: 2-3 business days after shipment.
- USPS First Class Mail: varies; cheapest rate; tracking is limited for all countries. Your package will first go to a hub in the US (transit time: ~1 week), then will be processed for international shipment. *Comes with 90-day insurance!
- USPS First Class Package: varies; complete tracking is available only for countries that participate in USPS delivery confirmation service.
- USPS Priority Mail: 6-10 business days after shipment.
For international residents, First Class delivery time may span from 7 to 30+ business days--this varies from country to country. Transit times will depend on the efficiency of your local post office. Delays may occur due to holidays, weather conditions, customs holds, etc.
Q: How does insurance protect my order?
A: Purchasing (Shipsurance) insurance for your order financially protects your order in the event that your package is damaged, mis-delivered, or lost in the care of the postal service. This shop is not responsible for delivery mishandlings.
Should an issue occur with your package and you did purchase insurance, a parcel claim will be filed. For lost orders, we must wait at least 20 calendar days (domestic/US orders), or 40 calendar days (international orders) from the shipment date before the claim can be filed. Claims must be reported and filed no later than 120 days from the shipment date. Carrier terms and conditions can be found here.
***All orders shipped via International First Class Mail come with free 90-day insurance!! If you purchase additional insurance for this shipping method, it will extend your insurance claim deadline by 30 days (total time to file a claim for an issue then turns into: 120 days after shipment date instead of 90 days).
Q: My package says "delivered" but I didn't receive it? Help!
If your tracking number says your package was delivered but you didn't receive it, please try and check the following (more often than not, packages are found after checking 2 & 3!):
1. Your shipping address. Was the address you provided correct?
2. Check with housemates if they had picked up your mail, and check with neighbors in the case that USPS accidentally delivered to the wrong house.
3. If your package is not with your neighbors, please then get in contact with your local post office ASAP to check if they had mis-scanned your package or if there was another issue. If needed, you may have to open a missing mail claim with them.
Q: What is the difference between standard grade, b-grade, and seconds grade pins?
Due to the handmade nature of enamel pins, pins may not be 100% perfect. Different pin grades are available for you to choose the cosmetic quality of your pin.
✧ STANDARD GRADE: Best pins in the batch! Minor to no flaws.
✧ B-GRADE: Small flaws. Not very noticeable at first glance. (ex: small specks, metal imperfections, etc.)
✧ SECONDS GRADE: More major/noticeable flaws than B-grades. (ex: deep dents, larger random enamel paint streaks, small areas of missing enamel, wrong enamel color fill, etc.)*
*No pins with severe defects are sold unless stated otherwise.
Pin grading is subjective. Pins will vary in flaws and may be more obvious than others. They are given at random; requests for "good" pins will not be honored. If you are worried about receiving a pin with more obvious flaws, please consider purchasing a standard quality/b-grade pin instead!
Q: Will -insert pin here- restock?
Please see the Pin Schedule for a tentative timeline on restock/release plans!