International: varies; up to 2-3 months after shipment
Transit times will depend on the efficiency of postal services. Due to COVID-19 and other factors (such as holidays, weather conditions, customs holds, etc.), please anticipate potential shipping delays.
All orders ship via USPS with tracking by default.
Please note that international First Class Mail and some international First Class Packages come with only partial tracking, as these shipping methods or certain countries do not participate in USPS delivery confirmation.
Yes, I combine any open, in-stock orders automatically under the following conditions:
1. The orders are placed under the same store account/email address. 2. The shipping address on both/all orders are the same.
If these 2 conditions are not met, please email me with your order numbers to combine. Any excess shipping costs are refunded after your orders have been packed and processed for shipment. Orders cannot be combined if one has already been shipped.
You will receive a shipping notification email when your order ships.
Please double check if you had entered in your email address incorrectly, and/or check spam mail. If you find that your email was incorrect, contact me through email or contact formwith your order number and/or full name used for the order + your correct email details for it to be fixed.
If your tracking number says your package was delivered but you didn't receive it, please try and check the following:
1. Your shipping address. Was the address you provided correct?
2. Check with housemates if they had picked up your mail, and check with neighbors in the case that USPS accidentally delivered to the wrong house.
3. If your package is not with your neighbors, please follow up with your local post office ASAP to check if they had mis-scanned your package or if there was another issue. If needed, you may open a missing mail claim with them.
This shop is neither responsible for delivery mishandlings nor stolen parcels after they have been transferred into the hands of USPS. Unfortunately, I will not be able to refund or replace orders with a successfully delivered tracking status.
Purchasing insurance for your order financially protects your order in the event that your package is damaged or lost in the care of the postal service.
Should a delivery issue occur with your package and it is insured, a parcel claim can be filed for you to receive a full refund. Please contact me via email regarding this; claims must be reported and filed no later than the deadlines below.
DOMESTIC (USA): 20-120 calendar days*
First Class Mail: within 90 days
First Class Package, Priority Mail: 40-120 calendar days*
Due to the handmade nature of enamel pins, they will not be 100% perfect. Sometimes pin grades will be grouped together (e.g. "standard/b-grade") for looser grading and convenience. Each pin is inspected and graded according to the general criteria below:
STANDARD GRADE: Best pins in the batch! Minor to no flaws (can have minor scuffs, tiny specks, shallow enamel under-fill, etc.)
C-GRADE/SECONDS GRADE: Flaws more visible than B-grades (enamel under-fill, enamel paint spills, small areas of missing enamel, wrong enamel color fill, discoloration, etc.). Not too major.
SUPER SECONDS: Obvious, major flaws, worse than regular seconds (large or multiple areas of missing enamel, very visible smudges/discoloration, major dirt marks, very wobbly back-posts, major polishing issues, etc.). Greatly discounted; usually only sold in mystery bags.
Pin grading is subjective. Pins will vary in flaws and may be more obvious than others. They are given at random within their respective grades; requests for "good" pins will not be honored. If you are worried about receiving a pin with more obvious flaws, please consider purchasing a standard quality/b-grade pin instead!