HELP CENTER

HAPPIPOP is based in Florida, USA!

Yes! I ship worldwide/anywhere that USPS currently allows.

• Domestic (USA): $4.75+
• International: $10+

Shipping increases with additional items/weight.

All orders ship via USPS with tracking by default.

1-4 business days under normal circumstances. But during events such as shop updates or sales, processing your order may take up to 2 weeks due to a larger influx of orders that are received.

You will receive a shipping notification email when your order ships.

After being processed, orders are typically dropped off to USPS the next business day. Please allow at least 1-2 business days for tracking info to start updating past the pre-shipment phase!

• Domestic (USA): 2-7 business days after shipment
• International: varies; up to 2-3 months after shipment

Transit times will depend on the efficiency of postal services. Due to COVID-19 and other factors (such as holidays, weather conditions, customs holds, etc.), please anticipate potential shipping delays.

All orders ship via USPS with tracking by default.

You can find your tracking number and track your order via the link in your shipping notification from either Shopify, ShipStation, or Pirate Ship! You may also track using the websites below:

• Domestic (USA): usps.com
• International: goglobalpost.com/track/ (small First Class Mail parcels) ; usps.com (First Class Packages)

Please note that international First Class Mail and some international First Class Packages come with only partial tracking, as these shipping methods or certain countries do not participate in USPS delivery confirmation.

Yes, I combine any open, in-stock orders automatically under the following conditions:

• 1. The orders are placed under the same store account/email address.
• 2. The shipping address on both/all orders are the same.

If these 2 conditions are not met, please email me with your order numbers to combine. Any excess shipping costs are refunded after your orders have been packed and processed for shipment.* Orders cannot be combined if one has already been shipped.

You will receive a shipping notification email when your order ships.

*Please note that there is a separate transaction fee of at least $0.49 for each order that cannot be refunded when combining orders in addition to any additional shipping weight charges that are not covered with your first order! *Updated 2022 in accordance to PayPal's new fees* 

Orders holds for future order combining are not accepted.

*If you are ordering from a country with current USPS shipping suspensions, your order will be held until shipping is available again!

**If you live outside of the USA, you may request for your order to be held during the holiday season due to the higher rate of delivery issues/delays that occur around this time.

Please use the contact form on my website or email me directly at happipopservice@gmail.com ASAP. Address and item quantity issues cannot be fixed after your order has been shipped.

Please double check if you had entered in your email address incorrectly, and/or check spam mail. If you find that your email was incorrect, contact me through email or contact form with your order number and/or full name used for the order + your correct email details for it to be fixed.

Returns and exchanges are not accepted; all sales are final after shipment.

If there is an issue with your order (e.g. wrong item received), please contact me as soon as possible to resolve it!

If your tracking number says your package was delivered but you didn't receive it, please try and check the following:

1. Your shipping address. Was the address you provided correct?

2. Check with housemates if they had picked up your mail, and check with neighbors in the case that USPS accidentally delivered to the wrong house.

3. If your package is not with your neighbors, please follow up with your local post office ASAP to check if they had mis-scanned your package or if there was another issue. If needed, you may open a missing mail claim with them.

This shop is neither responsible for delivery mishandlings nor stolen parcels after they have been transferred into the hands of USPS. Unfortunately, I will not be able to refund or replace orders with a successfully delivered tracking status.

Yes! USA residents can change their shipping method at checkout to upgrade and include insurance for an additional $1.

All international orders include insurance by default.

Purchasing insurance for your order financially protects your order in the event that your package is damaged or lost in the care of the postal service.

Should a delivery issue occur with your package and it is insured, a parcel claim can be filed for you to receive a full refund. Please contact me via email regarding this; claims must be reported and filed no later than the deadlines below.

CLAIM DEADLINES

⭐ DOMESTIC (USA): 20-120 calendar days*

⭐ INTERNATIONAL:

• First Class Mail: within 90 days**
• First Class Package, Priority Mail: 40-120 calendar days*

1. *Full carrier terms and conditions can be found here.
2. **Carrier terms and deadlines can be found here.

 It is the buyer's responsibility to inform HAPPIPOP of any parcel issues in time as according to these policies and deadlines. We cannot help you if you allow time to elapse.

Due to the handmade nature of enamel pins, they will not be 100% perfect. Sometimes pin grades will be grouped together (e.g. "standard/b-grade") for looser grading and convenience. Each pin is inspected and graded according to the general criteria below:

• STANDARD GRADE: Best pins in the batch! Minor to no flaws (can have minor scuffs, tiny specks, shallow enamel under-fill, etc.)
• B-GRADE: Small flaws (small marks, enamel nicks, scratches, enamel under-fill, etc.)
• C-GRADE/SECONDS GRADE: Flaws more visible than B-grades (enamel under-fill, enamel paint spills, small areas of missing enamel, wrong enamel color fill, discoloration, etc.). Not too major.

• SUPER SECONDS: Obvious, major flaws, worse than regular seconds (large or multiple areas of missing enamel, very visible smudges/discoloration, major dirt marks, very wobbly back-posts, major polishing issues, etc.). Greatly discounted; usually only sold in mystery bags.

Pin grading is subjective. Pins will vary in flaws and may be more obvious than others. They are given at random within their respective grades; requests for "good" pins will not be honored. If you are worried about receiving a pin with more obvious flaws, please consider purchasing a standard quality/b-grade pin instead!

Please see the Release Schedule for a tentative timeline on restock/release plans!

You are welcome to open group orders for in-stock items at any time as long as you can place the order through my website here! I accept orders of any size.

(Because large international orders sometimes get flagged for being potentially fraudulent, it is a good idea to notify me first that you are doing a GO.)

You are absolutely welcome to resell anything you purchased that you no longer have a need for!

Rules and guidelines:

• Please do not try to scalp any items.
• Do NOT resell my P4P projects for profit.
• Credit as the maker in your item description or photos is greatly appreciated!

For order and product related questions, you may either use the contact form on my website, or email me directly at happipopservice@gmail.com

Please allow 1-2 business days for a response! Urgent mails are typically replied to within 24 hours.

If you do not receive a needed response after 3 business days, please try emailing again (or nudging me on my socials) as your message may have accidentally been missed or automatically sent to spam.

HAPPIPOP is registered with LUCID in compliance with VerpackG. My Dual Licensing System partner is Activate by Reclay.

Most packaging used for my orders are of eco-friendly materials and/or reused--for more information, please see the Sustainability page.

Please remember to reuse and recycle when you can. Thank you!